Frequently Asked Questions

Europharma Japan's FAQ section is crafted to address your queries about our operations, from placing orders to product details on FANCL's quality supplements. It includes information on payment, shipping within Spain, safety guidelines, and our no-return policy, ensuring a straightforward and informed experience for all our customers.

1. Ordering and Payment

a) How can I place an order?

Orders can be placed through our website. Select your products, add them to your cart, and proceed to checkout, where you'll need to accept our Terms and Conditions and Privacy Policy.

b) What payment methods are accepted?

We accept payments via Stripe, supporting credit cards (Visa, MasterCard, American Express) and other options. All payments are securely processed.

c) Is my payment information safe?

Yes, your payment information is secure with Stripe's encryption. Europharma Japan does not store your credit card details.

2. Shipping and Tracking

a) Do you ship internationally?

Yes, Europharma Japan only offers shipping within European Union.

b) How can I track my order?

You'll receive a tracking number via email after your order is shipped, allowing you to track its progress online.

3. Product Information and Safety

a) What products does Europharma Japan offer?

Europharma Japan specializes in offering FANCL's supplements, which are renowned for their high quality and adherence to Japan's rigorous health standards. FANCL's commitment to top technology in their products ensures that our customers receive supplements that support health and well-being effectively. Our range includes a variety of supplements designed to meet diverse health needs and preferences.

b) Are there any side effects of using Europharma Japan products?

While our products are designed for safety, reactions vary. Consult a healthcare professional before use, especially if you have health conditions or take other medications.

4. Returns, Refunds, and Age Restrictions

a) What is your return policy?

We have a strict no-return policy to ensure product quality and safety. Contact us if you receive a damaged or incorrect item.

b) Can I use your products if I am under the age of 18?

Our products are for individuals over the age of majority. Those under this age need parental or guardian consent.

c) What should I do if I have more questions?

For further inquiries, please contact us at
Our customer service team is eager to assist you.